When companies invest in packaging equipment, most of the focus is on the machine itself—speed, features, and output. What many don’t realize until it’s too late is that the real value of that investment depends just as much on the support behind it.

When something on your line needs service, and eventually, something will, it’s not the machine specs that matter. Partnering with a manufacturer that offers strong service makes all the difference.

If you’ve ever dealt with slow service responses, back-ordered parts, or minimal training from an equipment provider, you already understand the ripple effect. Downtime increases, production schedules slip, costs climb, and in some cases, your reputation with customers can take a hit. The wrong support doesn’t just create inconvenience, it creates risk.

That’s where Eastey stands apart. Eastey offers a support assurance program, which includes a two-year preventative maintenance program, installation and training, equipment audits and technical support including spare parts kits.

Engage Packaging Group Support Assurance Program

The Engage Packaging Group Support Assurance Program is designed to help users protect their investment and provide peace of mind on their packaging line. Our certified technicians will help extend the life of your machines while restoring the equipment’s original functionality and capability.

1. Two-Year Preventative Maintenance Program

Preventative maintenance is one of the best ways to ensure your existing equipment will continue to run at the production levels found in new packaging equipment. Engage Packaging Group’s comprehensive program includes:

• Four two-day scheduled visits over 24 months
• Visual inspection for worn or broken parts
• Machine assessment to ensure the machine is appropriately adjusted and running properly
• Technician recommended machine enhancements
• Machine operation and maintenance training
• Delivery of a comprehensive report detailing each completed task with recommendations
• 5% discount off any parts needed for a preventative maintenance program

2. Installation and Training

We provide comprehensive installation and training services for all Eastey equipment to help ensure your operation is up and running smoothly from day one. During installation, our experienced technician will walk your team through the machine’s theory of operation, system setup, and day-to-day functionality. Training also includes guidance on proper machine operation, adjustments, troubleshooting, and general preventative maintenance practices to maximize performance, reliability, and equipment longevity. Our goal is to give your team the knowledge and confidence needed to operate and maintain your equipment efficiently.

3. Equipment Audits, On-Site Service, and Upgrades

We optimize the reliability, performance, and efficiency of your packaging equipment with our comprehensive on-site equipment audit services. Our experienced technicians will thoroughly inspect your machinery to identify potential issues, worn components, and opportunities for improved performance. During the audit, we can assess, repair, replace, or adjust critical machine components to help ensure your equipment is operating at peak efficiency with minimal downtime.

In addition to equipment audits, Engage Packaging Group offers professional on-site repair services and machine upgrades designed to extend equipment life, improve productivity, and keep your packaging line running smoothly. Whether you need preventative maintenance, troubleshooting support, or system enhancements, our team is committed to helping you maximize the performance and longevity of your equipment investment.

4. Technical Support and Spare Parts Kits

Engage Packaging Group technicians are available to provide responsive support for installation and programming questions, mechanical troubleshooting, and general service-related inquiries. Whether you need assistance diagnosing an issue, optimizing machine performance, or understanding system functionality, our experienced service team is committed to helping you keep your equipment operating efficiently and minimizing downtime.

Our technicians can also assist with Return Authorization (RA) requests for components requiring warranty or non-warranty repair services, helping streamline the repair process and reduce disruptions to your operation. In addition, we can recommend customized Spare Parts Kits for your equipment, ensuring you have commonly used wear and replacement parts readily available when needed. Keeping critical spare parts on hand can help reduce unexpected downtime, improve maintenance response times, and support long-term equipment reliability.

More Than a Machine
At the end of the day, packaging equipment is only part of the equation. The real advantage comes from having a partner who understands your operation and stands behind what they build.

With Eastey, you’re not just investing in a machine, you’re investing in experience, reliability, and the kind of support that keeps your business moving forward.